Ongoing Job Recruitment at Bankyloolas
Established in 2013, Bankyloolas is a leading food brand with three unique arms: Bankyloolas Cuisine; specializing in event catering across Nigeria. Bankyloolas Mobile; known for the best small chops, grills, and cocktails in Ibadan. Pasta Pan; Ibadan’s No 1 place for pasta and peppersoup.
We are a top food brand in Ibadan, offering a wide range of delicious options and reliable food delivery for those wondering “what or where to eat in Ibadan” or searching for “places to eat in Ibadan”. Whether you’re looking for quick bites, delicious pasta meals in Ibadan or catering for your next event, Bankyloolas has you covered!
We are recruiting to fill the positions below:
1.) Dispatch Rider
Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- The Dispatch Rider will be responsible for the safe, timely, and accurate delivery of food orders to customers, ensuring an excellent customer experience.
- The rider will adhere to company policies and ensure deliveries are carried out professionally and efficiently, contributing to the overall success of Bankyloolas.
Key Responsibilities
- Deliver food orders promptly and accurately to customers.
- Ensure all deliveries are made within specified time frames and report any delays.
- Verify the accuracy of orders with the customer before departing for delivery.
- Maintain professional and courteous interaction with customers at all times.
- Handle customer complaints and queries with empathy and escalate as necessary.
- Provide a positive customer experience, ensuring satisfaction at every point of contact.
- Adhere to all company policies and procedures.
- Maintain a professional appearance and demeanor.
- Uphold the integrity and reputation of Bankyloolas.
- Follow the standard process flow for deliveries.
- Utilize designated tools and apps to track deliveries and update statuses.
- Report daily activities, including delivery times and customer feedback, to the Admin Officer.
- Attend review meetings twice a month to discuss performance and improvements.
Key Performance Indicators (KPIs):
Delivery Timeliness:
- Percentage of orders delivered within specified time frames.
Order Accuracy:
- Percentage of orders delivered without discrepancies (e.g., wrong items, incomplete orders).
Customer Satisfaction:
- Customer feedback and ratings regarding delivery experience, communication, and professionalism.
Delivery Volume:
- Number of deliveries made per month, with targets set at 200 deliveries for full salary and bonus eligibility for over 300 deliveries.
Cost Minimization:
- Rider’s ability to minimize operational costs and maintain a good performance rating.
Adherence to Policies:
- Compliance with company policies, traffic rules, and delivery process flow.
Feedback Handling:
- The speed and quality of resolving customer complaints or queries, ensuring customer satisfaction.
Operational Efficiency:
- Reporting and updating delivery status accurately and on time.
Requirements
- Candidates should possess an FSLC / OND qualification with at least 1 year work experience.
Salary
N70,000 / month.
Application Closing Date
30th April, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hrbankyloolas@gmail.com using the Job Title as the subject of the email.
2.) Online / Offline Order Taker
Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- The Online Order Taker plays a crucial role in managing the company’s digital sales channels, ensuring smooth and efficient order processing.
- This role requires excellent communication skills, attention to detail, and strong customer service abilities.
- The individual will be responsible for handling online customer inquiries, processing orders, coordinating with the production and offline sales teams, and ensuring a seamless customer experience across digital platforms.
Responsibilities
Order Management & Processing:
- Receive and process customer orders from online platforms (website, WhatsApp, Instagram, etc.).
- Confirm order details, apply promotions/discounts if available, and verify customer payment status before processing orders.
- Coordinate with the production unit and offline order takers to ensure order availability.
- Monitor order fulfillment and dispatch progress, providing customers with updates.
Customer Service & Support
- Acknowledge and respond to customer inquiries via online channels in a timely manner.
- Provide product recommendations and assist customers in making purchasing decisions.
- Address and resolve customer complaints professionally and promptly.
- Follow up on orders to ensure successful delivery and customer satisfaction.
Sales Growth & Revenue Maximization
- Utilize upselling and cross-selling techniques to maximize revenue.
- Track customer preferences and suggest relevant offers/promotions.
- Collaborate with the marketing teamto execute online sales campaigns.
Order Accuracy & Coordination
- Ensure that all customer information, contact details, and payment confirmations are correctly logged.
- Communicate with logistics/delivery personnel to facilitate smooth order fulfillment.
- Work closely with offline order takers to ensure seamless coordination between walk-in and online orders.
Customer Complaints & Issue Resolution
- Handle customer complaints related to delayed deliveries, order mistakes, or platform errors.
- Escalate unresolved issues to the Shift Manager or relevant department.
- Follow up on complaints to ensure a satisfactory resolution.
Record Keeping & Reporting
- Maintain daily reports of online transactions and activities.
- Report any system errors, technical issues, or challengesaffecting online orders.
- Submit end-of-shift summariesincluding order details, customer complaints, and improvements needed.
Professional Conduct
- Maintain a professional and friendly tone in all customer interactions.
- Report to work punctually and adhere to shift schedules.
- Follow all company policies, processes, and brand communication guidelines.
Application Closing Date
28th February, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hrbankyloolas@gmail.com using the job title as the subject of the mail.
3.) Griller / Fryer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- The Griller/Fryer is responsible for preparing high-quality grilled and fried products using approved recipes and procedures.
- This role ensures food safety, hygiene, and timely delivery to maintain customer satisfaction while minimizing wastage.
Key Responsibilities
- Clean all kitchen equipment, accessories, and workstations thoroughly before beginning daily operations.
- Take opening stock of raw materials and update inventory records accordingly.
- Prepare raw materials, including mixing batters, seasoning, and grilling proteins.
- Ensure raw materials are stored appropriately and follow FIFO (First In, First Out) and LILO (Last In, Last Out) methods to avoid spoilage and wastage.
- Grill or fry products according to approved recipes and instructions provided by the offline order taker.
- Monitor the grilling and frying process to ensure food is fully cooked, visually appealing, and meets quality standards.
- Deliver timely preparation of meals to meet customer expectations.
- Monitor and document stock levels of grilling/frying raw materials.
- Notify the Shift Manager when stock levels fall below the pre-agreed threshold to ensure uninterrupted operations.
- Observe food safety and hygiene practices during all stages of food preparation.
- Maintain cleanliness in the workstation and surrounding areas to meet health and safety regulations.
- Work collaboratively with other team members to enhance branch profitability and operational efficiency.
- Count and double-check leftover stock at the end of the day.
- Clean all equipment and workstations, adhering to the closing cleaning procedure.
- Record daily activities, including stock usage, incidents, and feedback, in the designated records or portals.
- Submit daily reports to the Sift Manager for review.
Key Performance Indicators (KPI)
- Deliver high-quality, consistent work aligned with company standards.
- Submit accurate and timely reports.
- Meet or exceed monthly/quarterly sales targets.
- Actively contribute to process improvement.
- Ensure adherence to all Standard Operating Procedures, company policies, and cultural practices.
- Demonstrate comprehensive knowledge of all products/services offered.
- Maintain strict hygiene standards and food safety practices in all operations.
- Follow all recipes and approved processes accurately.
- Minimize waste generated during production and adhere to set thresholds.
Qualification
- At least 1 year of experience.
Salary
N60,000 Monthly.
Application Closing Date
31st March, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hrbankyloolas@gmail.com using the Job Title as the subject of the email.
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