Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.
Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.
We are recruiting to fill the following positions below:
1.) Store Executive
Job Title: Store Executive
Location: Osun
Contract type: Temporary Appointment
Level: P-5
Categories: Communication
About the Role
- The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
What You Would Be Expected to Do
Inventory management:
- Receive stock and keep track of inventory from warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the -shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports:
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs:
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management:
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Support Energy Officers and coordinate with Call Center in resolving customer queries.
Requirements
You might be a strong candidate if you:
- Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
- Have 2 years’ hands on experience in a service center
- Have effective communication and people skills
- Have broad knowledge of the Sun King products
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have strong customer focus
- Are a team player with high levels of flexibility
- Have proven report-writing experience
- Possess good problem-solving skills
- Are a computer literate with working proficiency in MS Excel and MS Word.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
2.) Digital Sales & Operations Manager, West and Central Africa
Job Title: Digital Sales & Operations Manager, West and Central Africa
Location: Lagos
Employment type: Permanent
Department: Marketing & Creative
About the role
- As the Digital Sales and Operations Manager for West and Central Africa, you will be an integral bridge between our customer care and social media/website operations delivered by Sun King’s Communications Team.
- We are looking for a bilingual candidate who speaks fluent English and French to fill a role that will entail close partnership with country-level social media dedicated customer care teams, focusing on enhancing social media-focused customer service particularly in both our Anglophone and Francophone markets in West Africa.
Responsibilities
- Team Guidance: Oversee and manage both English and French speaking country-level social media customer care teams, including recruitment, training, performance evaluation, and incentive structures.
- Platform Management: Administer Hoot Suite for efficient customer inquiry handling, robust data insights, and seamless agent onboarding and training.
- Performance Optimization: Set, monitor, and assess weekly and monthly KPIs to evaluate sales, customer handling efficiency, and overall team performance. Align these metrics with sales targets and social media platform SLAs.
- Customer Engagement: Oversee sales-focused customer care teams, ensuring efficient customer interactions and implementing best practices for community management.
- Reporting and Evaluation: Prepare detailed weekly and monthly performance reports for each country-level team, covering key metrics such as headcount, sales, inquiries handled, and customer acquisition costs.
- Strategic Partnerships: Work closely with marketing and customer care teams to set KPI targets and influence social media customer care agent incentives, fostering a culture of high performance and customer satisfaction.
- Knowledge Transfer: Facilitate comprehensive training programs for new and existing social media customer care agents, ensuring they possess the necessary skills and expertise to excel in their roles.
- Process Improvement: Refine sales processes across markets, identifying and disseminating best practices for prospect conversion and customer acquisition.
- Technical Assistance: Ensure continuous access and assistance for agents using Hoot Suite, resolving any technical issues promptly and effectively.
- Team Coordination: Supervise and assist CC social media team managers overseeing in-country call center teams, fostering teamwork and alignment within the organization.
- Cross-Functional Partnership: Coordinate with Communications, Customer Care, and Sales teams to align strategies, optimize prospect conversion, and fuel overall business growth.
- Innovation and Efficiency: Initiate innovative projects to enhance social media call center efficiency, reduce costs, and improve customer experience.
- Data-Informed Insights: Accurately track and categorize website referrals in customer interactions, leveraging data to guide choices and optimize performance.
- Quality Assurance: Oversee and implement a comprehensive written reply matrix, ensuring adherence to global community management standards and maintaining brand consistency. Ensure adherence to set processes and monitoring for system manipulation and failures.
- Talent Development: Work closely with country-level team managers to recruit and train social media customer care agents on community management best practices, fostering a skilled and motivated workforce.
You might be a strong candidate if you have
- At least 2 years of experience in a similar role, operations, reporting, or sales.
- Ability to speak French is a Must.
- Demonstrated ability in producing detailed and accurate reports.
- Experience managing complex business workflows, systems, and processes.
- Proficient in cross-departmental partnership.
- Strong data assessment skills with experience with tools like Looker.
- Knowledge of social media functions is highly advantageous.
- Skilled in multicultural environments and diverse professional interactions.
- Customer service experience is beneficial.
What We Offer
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
3.) Shop Executive
Job Title: Shop Executive
Location: Osogbo North, Osun
Employment Type: Full Time
Job Description
- The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity
Responsibilities
Inventory management:
- Receive stock and keep track of inventory from the warehouse
- Manage and issue out stock as per FIFO standards
- Dispatch stocks as per requirement
- Maintain and update stock cards
- Keep and provide off-the-shelf sales details when needed
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts on stock
- Receive faulty stock from the field and consolidate for disposal
- Conduct monthly stock take
- Manage all spare parts inventory and re-orders
Reports:
- Prepare daily on-hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs:
- Repairs and Spare Parts management
- Take custody of the repair tools and tool kits
- Perform basic check on the faulty units before replacement
- Conduct basic repair on the in warranty returns
Store management:
- Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
- Ensure neatness on the repair work bench in line
- Observation of safety procedures to avert hazards at the work bench
- Welcome walk-in customers and provide assistance as necessary
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Assist Energy Officers and coordinate with Call Center in resolving customer queries
Requirements
- Have a Bachelor’s Degree or its equivalent from a recognized. institution in any related field.
- Have 2 years’ hands on experience in a related role.
- Have effective communication and people skills.
- Have knowledge of Sun King products (an added advantage).
- Is able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have good customer focus.
- Are a team player with high levels of flexibility.
- Have proven report-writing experience.
- Possess good problem-solving skills.
- Are a computer literate with working proficiency in MS Excel and MS Word.
- Territory knowledge is an added advantage.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa, bravo
Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa, bravo