Fibrehub Internetworking Services Limited Job Openings
Fibrehub Internetworking Services Limited is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients.
Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations.
We have numerous customized business solutions designed to address our client’s specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.
We are recruiting to fill the following positions below:
1.) Fiber Field Engineer
Location: Ogba, Lagos
Employment Type: Full-time
Responsibilities
- Set up fibre optic telecommunication and data networks
- Lay underground and underfloor fibre optic cabling
- Test systems and find and fix any faults
- Design, build and test fibre optic equipment
- Communicating with clients or contractors about project status, working with engineers to develop designs for new projects, and providing documentation for completed projects
- Liaise with customers in person, on the phone or online
- Maintain detailed records of each job
- Working in clients’ homes or businesses
- Working outdoors in all weathers.
- Conducting feasibility studies for new projects and investigating potential problems in existing processes or equipments
Salary
N100,000 – N120,000 Monthly.
Application Closing Date
25th January, 2025.
How to Apply
Interested and qualified candidates should send their CV to: dekanem@fibrehub.com.ng using the Job Title as the subject of the email.
2.) Male Customer Service Personnel
Location: Ogba, Lagos
Employment Type: Full-time
Responsibilities
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain clients’ accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Utilize computer technology to handle high call volumes.
Requirements
- Candidates should possess an HND / NCE / OND / B.Sc qualification with 2 – 5 years experience.
Salary
N80,000 monthly.
Application Closing Date
28th January, 2025.
How to Apply
Interested and qualified candidates should send their CV to: dekanem@fibrehub.com.ng using the Job Title as the subject of the email.
Note: Weekends and night shift is inclusive.
3.) Sales Executive
Location: Ogba, Lagos
Employment Type: Full Time
Responsibilities
- Sell telecommunications products and services to both individuals and corporate bodies
- Identify and contact potential customers for business opportunities.
- Schedule daily customer appointments and make product presentations.
- Update customer database with contact details and interest information from prospective customers.
- Perform daily tasks based on the assigned work plan.
- Maintain profitable and productive relationships with customers.
- Maintain up-to-date knowledge about product information and promotions.
- Attend sales training and educational programs for professional development.
- Communicate with customers through phone, e-mails, chats and personal visits.
- Respond to customer queries promptly and professionally.
- Work independently or in a team to achieve monthly sales quota.
- Provide excellent services and ensure customer satisfaction.
- Make inbound and outbound calls to sell company products.
- Develop sales strategies and determine sales forecasts and projections.
- Stay abreast with online marketing trends and competitors.
- Consult with client after sales to resolve problems and to provide ongoing support.
Application Closing Date
11th Feruary, 2025.
How to Apply
Interested and qualified candidates should send their CV to: dekanem@fibrehub.com.ng using the Job Title as the subject of the email.
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