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Latest Job Vacancies At Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

1.) Hotel General Manager

Location: Sabo – Yaba, Lagos

Employment Type: Full-time

Job Brief

• In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.

Job Responsibilities

• The General manager is responsible for all aspects of operations of the hotel
• Assigns duties to HOD’s and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training for staff and HOD’s.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTS surveys.
• Receives and resolves guest complaints and service recovery process.
• Liaise with the HR unit in the interview and selection of hotel staff
• Review employee performance and conducts personnel actions such as disciplinary actions.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned by the Management.

Qualifications

• Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
• Knowledge of hotel property software and understanding of business administration principles is key.

Guest Reservations:

• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• Responsible for greeting every guest upon arrival
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payments
• Make, confirm, cancel and change reservations
• Promptly and courteously attend to telephone calls and text messages, directing as appropriate
• Provide information on hotel facilities and services
• Concierge services including booking activities, dining reservations and transport
• Provide detailed information about points of interest in the area
• Arrange services required for guests with special needs
• Ensure guest special requests are efficiently completed
• Store and retrieve luggage
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as required
• Other related duties as assigned by the Front Office leadership team
• Accurately manage payment system.
• Communicate pertinent shift information to the next shift
• Adhere to all safety policies and procedures.

Requirements

• Candidates should possess a BSC / HND qualification with 3 – 5 years relevant work experience.

Application Closing Date
17th January, 2025.

How to Apply
Interested and qualified candidates should forward their Application Letter and CV in MS Word format to: careermully@gmail.com using the Job Title as the subject of the email.