Tivana Workforce is a company specializing in workforce solutions, offering services designed to empower individuals and businesses to thrive in a constantly changing market.
Our client, a leading hospitality company is recruiting to fill the following positions below:
1.) Hotel Operations Manager (Expartriate)
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- Our client, a leading hospitality brand in Nigeria, is seeking an experienced Operations Manager to oversee the day-to-day operations of its hotel. The successful candidate will be responsible for ensuring the smooth operation of all hotel departments, including the front office, housekeeping, food and beverage, and maintenance.
- The Operations Manager will work closely with the General Manager to implement strategies and initiatives that drive revenue growth, improve guest satisfaction, and increase operational efficiency.
Key Responsibilities
- Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
- Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
- Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
- Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
- Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
- Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
- Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
- Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
- Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.
Requirements
- Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.
- Minimum 3 years of experience in hotel operations: A minimum of 3 years of experience in hotel operations, preferably in a management role.
- Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
- Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
- Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.
Application Closing Date
15th January, 2025.
How to Apply
Interested and qualified candidates should their CV and Photograph to: tivanaworkforce@gmail.com using the Position as the subject title of the email.
2.) Restaurant Manager
Location: Abuja (FCT)
Employment Type: Full-time
Job Purpose
- You would be overseeing the Restaurant Operations in providing the best service for the operations of all food and beverage outlets and services in the hotel.
Main Duties and Responsibilities
- To lead the F&B department to provide quality food and beverage operations as per brand standards.
- Ensure buffet name tags are correctly labelled as per the food on display.
- To identify customers’ needs and respond proactively to all their concerns.
- Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
- Training for waiters and waitresses
- Attend daily restaurant, kitchen & bar briefings.
- Control other expenses such as: service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurant and bars.
- Reduce staff pilferage.
Ensure the below are followed:
- Ensuring the team adhere to all health and safety procedures.
- Keeping records of all hazards and take appropriate actions.
- Order supplies and maintain records of production.
- Oversee the opening and closing of inventories.
- Food is kept at a safe temperature.
- Practice frequent hand washing and Periodic disinfection of the restaurant
- Right disposal of food waste
- Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
- To ensure that KPIs are met completely and on time.
- Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
- Attend to any other duties as may be assigned by management.
Guest Satisfaction:
- Conduct customer follow-up calls periodically to ensure excellent service delivery.
- Ensure excellent service delivery in restaurants, room and night service, and banquets.
- Encourage feedback from customers on food quality and service and achieve over 90% guest satisfaction.
- Ensure services meet customer specifications.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 3-10 years experience.
Application Closing Date
15th January, 2025.
How to Apply
Interested and qualified candidates should their CV and Photograph to: tivanaworkforce@gmail.com using the Position as the subject title of the email.
3.) Food and Beverages Manager (Expartriate)
Location: Abuja (FCT)
Employment Type: Full-time
Job Purpose
- You would be responsible for providing leadership for the operations of all Food and beverage outlets and services in the hotel. You shall ensure that you deliver on the Key Performance Indicators of the food and beverage department.
Main Duties and Responsibilities
- Lead the F&B department to provide quality food and beverage operations as per brand standards.
- Coordinate with the Executive Chef to supervise and advise on food quality and presentation, especially with breakfast and lunch/dinner buffets.
- Identify customers’ needs and respond proactively to all their concerns.
- Lead F&B team by attracting, recruiting, orienting, training and appraising staff.
- Conduct hygiene and cleanliness inspections in food & beverage outlets on a regular basis.
- Ensure food & beverage outlets are adequately stocked with service utensils, beverage, and wine stocks.
- Maintain effective employee relations with management, supervisors, subordinates, and other departments in the hotel.
- Attend daily restaurant, kitchen & bar briefings and take appropriate actions on emerging operational issues.
- Promote and participate in the maximisation of departmental profitability by achieving approved cost margins for food costs of sales.
- Achieve targets for F&B covers whilst managing costs as stipulated in the budget.
- Control bar and restaurant payroll cost (overtime, casual or contract workers etc)
- Control other expenses such as service utensils/stores cutlery, grocery and glassware losses and breakages, cleaning and stationery supplies in restaurants and bars.
- Supervise restaurant billing procedures and spot checks on waiter’s compliance.
- Reduce staff pilferage.
- Set goals, and targets for restaurants, and bars and follow up on progress.
- Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
- To ensure that KPIs are met completely and on time.
- Ensure compliance with all health, safety, environmental and legislative requirements (HSE).
- Attend to any other duties as may be assigned by management.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 5-10 years experience.
Application Closing Date
15th January, 2025.
How to Apply
Interested and qualified candidates should their CV and Photograph to: tivanaworkforce@gmail.com using the Position as the subject title of the email.
4.) Human Resources Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Purpose
- You would be responsible for the general human resources (HR) functions of the hotel.
- You would be responsible for planning and implementation of the hotel’s HR strategies and policies.
- The specific areas are HR strategic management, recruitment, training & employee development, performance management, welfare administration, Health and Safety, Security and any other tasks that management may assign.
Main Duties and Responsibilities
- Develop and review the following:
- HR strategy and manual.
- HR annual plan.
- Conditions of service
- The manpower plan for the year is updated.
- Recruitment policy
- Compensation and Total Rewards Program
- Performance Management System
- Job descriptions and Key Performance indicators (KPI) for all employees
- Employee Training and Development Plan
- Welfare plan and policy
- Health and safety policy
- Security Policy
- Ensure the HR Management Information System (Bio-Time) is fully operational and utilized efficiently.
- Assist and attend to all staff queries and submit a report to General Manager, if needed.
- Ensure proper filing is carried out for all staff files and any other human resources-related matter.
- Proper use of company properties and assets
- Ensure efficient management of leave, sick leave, absenteeism, casual leave, maternity leave, etc.
- Ensure a high retention rate of employees.
- To ensure that KPIs are met completely and on time.
- Ensure compliance with all health, safety, environmental and legislative requirements (HSE). An HSE booklet will be given to you.
- Attend to any other duties as may be assigned by management.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 2-5 years experience.
Application Closing Date
15th January, 2025.
How to Apply
Interested and qualified candidates should their CV and Photograph to: tivanaworkforce@gmail.com using the Position as the subject title of the email.
5.) Security Operative
Location: Abuja (FCT)
Employment Type: Full-time
Job Purpose
- You would protect and safeguard all hotel guests, employees, their belongings, and all hotel assets. Also ensuring that all hotel properties are adequately, and always secured.
Main Duties and Responsibilities
- Manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
- Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
- All incidents and accidents are properly reported and attended to.
- Compliance with all security standards and preventative measures in conjunction with the hotel’s Crisis Management Plan and Safe Hotel Certification.
- Guest Relations – ensure a minimum of 90% guest satisfaction is always maintained.
- Be trained, abide and apply all fire safety protocols and fire drill procedures.
- Be trained on fire aid course.
- The security first aid box is fully equipped at all times.
- Proper Access and Egress control.
- Routine patrol to be conducted
- To ensure that KPIs are met completely and on time.
- Compliance with all health, safety, environmental and legislative requirements (HSE).
- Attend to any other duties as may be assigned by management.
Application Closing Date
15th January, 2025.
How to Apply
Interested and qualified candidates should their CV and Photograph to: tivanaworkforce@gmail.com using the Position as the subject title of the email.
Comment and Earn N5.... comments are approved manually by admin.. Comment must be long and from the post.. short comments will not be approved